We use a combination of 30 data points that look at a cross section of new loan conversion, call center metrics, NSF rates, collection practices, and returning customer retention rates. We compare a lot of these metrics to each other to show how each part of your business correlates to other parts. Finally, we also make recommendations to help increase your bottom line, based on the results of the study.

We review current call center scripts and call schedules, and we make suggestions for change. Part of the issue in a call center sometimes is not the leads you get or even the script you read; there are many other factors for being able to contact the right lead at the right time and to offer the right solution for their needs. RGMI will listen to what your CSRs are saying, who they are calling, and how often they are being called. We will provide honest feedback, which will help your CSRs close every deal possible.